21Casino Privacy Policy

At 21Casino, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the UK GDPR, the EU GDPR, and the Malta Data Protection Act. Our Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services. Here at 21Casino, we are operated by White Hat Gaming Limited, licensed by the UK Gambling Commission and the Malta Gaming Authority, and we take our responsibilities as a data controller seriously.

Information We Collect

When you register an account or use our platform, we collect several categories of personal information to provide you with a safe and compliant gaming experience. Our 21Casino registration process requires accurate and verifiable details, and we may request additional documentation at any time to comply with our regulatory obligations.

• We collect your name, date of birth, address, email, and phone number during registration.
• We gather identity verification documents, such as proof of ID and proof of address, as part of our Know Your Customer (KYC) procedures.
• We record your payment information when you make a deposit or request a withdrawal through Visa, Mastercard, Skrill, Neteller, PayPal, Interac, Pix, UPI, or other supported methods.
• We track your gaming activity, including games played, bets placed, wins, losses, and session duration.
• We collect technical data such as IP address, device type, browser information, and geolocation data to ensure compliance with our licensing restrictions.
• We store your communications with our Customer Support team, including LiveChat transcripts and emails.

How We Use Your Information

Our 21Casino platform uses the information we collect for several essential purposes. We process your data to verify your identity, prevent fraud, manage your account, process deposits and withdrawals, and deliver personalised offers such as our welcome bonus and Level Up rewards. We at 21Casino also use your data to meet our legal and regulatory obligations under the UK Gambling Commission and Malta Gaming Authority licences, including anti-money laundering checks and responsible gambling monitoring.

• We use your data to manage your account registration and login at 21Casino.
• We process your information to facilitate secure deposits and withdrawals.
• We analyse your activity to detect suspicious behaviour or potential fraud.
• We use your contact details to send promotional communications, where you have opted in.
• We retain records of transactions for the period required by law.

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. We process data where necessary to perform our contract with you, where required to comply with legal and regulatory obligations, where you have given consent (such as for marketing), and where we have a legitimate interest in preventing fraud and ensuring the security of our services. Our 21Casino legal team reviews our data processing activities regularly to ensure ongoing compliance.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website, remember your preferences, and analyse traffic patterns. Our Cookie Policy, available separately, provides further details about the types of cookies we use and how you can manage your preferences through your browser settings.

Sharing Your Information

We may share your personal information with trusted third parties who assist us in operating our services. We at 21Casino only share data where necessary and always under strict confidentiality agreements.

• We share data with payment processors to facilitate deposits and withdrawals.
• We share information with identity verification providers to complete KYC checks.
• We disclose data to regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, when legally required.
• We may share information with game providers such as NetEnt, Pragmatic Play, Evolution, and Play'n GO for the purpose of delivering gameplay and verifying fair results.
• We may share data with fraud prevention and credit reference agencies.

We do not sell your personal data to third parties for marketing purposes without your explicit consent.

International Data Transfers

As an operator serving players across the United Kingdom, Canada, Finland, Norway, Brazil, Peru, Chile, Argentina, and India, our 21Casino operations may involve transferring your data outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Our 21Casino records relating to transactions, verification documents, and communications are generally retained for a minimum period required by gambling regulations, after which we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We at 21Casino are committed to respecting these rights and responding to your requests promptly.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to data portability, where applicable.
• You have the right to lodge a complaint with a supervisory authority, such as the UK Information Commissioner's Office or the Malta Information and Data Protection Commissioner.

To exercise any of these rights, you can contact our support team via LiveChat, email at support@21casino.com, or through our Help Centre. Our 21Casino support is available 24/7 in English, Spanish, Finnish, French, Portuguese, and Norwegian.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our 21Casino systems use encryption, secure servers, and restricted access controls to safeguard your information. While we take data protection seriously, no system is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

Responsible Gambling and Data Protection

As part of our commitment to responsible gambling, we may process additional data related to your gaming patterns to identify signs of problem gambling. We at 21Casino use this information solely to support player protection measures, including self-exclusion tools and deposit limits, and never for commercial exploitation.

Children's Privacy

Our services at 21Casino are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal gambling age, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our 21Casino services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our team. We at 21Casino are here to help and will respond to all privacy-related enquiries as quickly as possible.

• Email: support@21casino.com
• LiveChat: available 24/7 through our website
• Help Centre: accessible directly from your 21Casino account