21Casino Terms and Conditions

Welcome to 21Casino. These Terms and Conditions govern your use of our website and services. By registering an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. At 21Casino, we are committed to providing a safe, fair, and transparent gaming environment for all our players.

Who We Are

21Casino is owned and operated by White Hat Gaming Limited (registration no. C73232), with a registered address at 85 St John Street, Valletta, VLT1165, Malta. We hold a licence from the UK Gambling Commission (account number 52894) for customers located in Great Britain, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other customers. Our casino has been operating since 2015, and we proudly serve players in the United Kingdom, Canada (excluding Ontario), Finland, Norway, Brazil, Peru, Chile, Argentina, and India.

We do not accept players from Belgium, France, Israel, Italy, Spain, Turkey, the United States, or Ontario (Canada). It is your responsibility to check whether online gambling is legal in your jurisdiction before you register.

Eligibility

• You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use our services
• You must register only one account with us
• You must provide accurate, truthful, and complete information during registration
• You confirm that you are not located in a restricted country
• We reserve the right to request verification documents at any time, including proof of identity, address, and payment method

Account Registration and Security

When you create an account with us, you agree to keep your login credentials confidential. We are not liable for any losses arising from unauthorised access to your account if such access results from your failure to protect your password. If you suspect unauthorised use of your account, you must notify our customer support team immediately.

Our Account Verification (KYC) procedures require you to submit valid identification documents before your first withdrawal can be processed. We may suspend or close any account where we identify fraudulent activity, multiple accounts, or a breach of these terms.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Maestro, Paysafecard, Skrill, Neteller, PayPal, Neosurf, Bank Transfer, Apple Pay, Interac, MuchBetter, Payz, CashtoCode, Jeton, Trustly, Pix, and UPI/NetBanking. Our minimum deposit is £/€/$10 (£15 for the UK welcome offer), and our minimum withdrawal is £10; balances below this threshold can be withdrawn by contacting our Customer Support team.

Withdrawals are paid back to the same payment method used for your deposit wherever possible. Our withdrawal limit is €5,000 per week, with higher limits available for Platinum VIP members and above. The maximum payout is £250,000 per bet or spin (excluding progressive jackpots); jackpot wins exceeding £250,000 may take up to 30 days to be paid in full.

Processing Times

• MGA customers: pending time of 24–48 hours
• UKGC customers: pending time of 24 hours
• E-wallets (Skrill, Neteller, MuchBetter, Payz): up to 24 hours cashout
• Interac: up to 72 hours
• Cards: 2–5 business days
• Bank Transfer: up to 5 business days
• We do not charge any withdrawal fees

Bonuses and Promotions

We offer a range of promotions, including our welcome bonus, Level Up rewards, and exclusive 21 Suite VIP offers. All bonuses are subject to specific wagering requirements and terms, which are displayed on the relevant promotion page. Our UK welcome bonus offers 70 Bonus Spins on Book of Dead to eligible new players who deposit at least £15, with wagering set at 10x the bonus value and a maximum cash-out of £100.

Our EUR welcome bonus provides 121% up to €300 plus 21 Free Spins on Book of Dead, subject to 35x wagering on bonus funds. In Canada (excluding Ontario), new players can claim Free Spins on Book of Dead plus a deposit match up to C$300, with 35x wagering applied to bonus funds and spin winnings.

Unless stated otherwise, our standard bonus terms require 10x wagering, limit players to one bonus per deposit, and prevent the stacking of deposit bonuses. Bonus spin winnings are capped at £100, bonuses expire after 30 days, and bonus spins expire after 10 days. We reserve the right to reverse a bonus at your request if no gameplay has taken place, and we may refuse or withdraw a promotion where we detect bonus abuse or breach of these terms.

Our Games

At 21Casino, we offer more than 5,000 slots, over 50 live dealer games, and a combined library of over 5,000 games across desktop, mobile, and our 21 Casino App. Our collection includes Video Slots, Megaways, Buy Feature titles, Cluster Pays, Jackpot Slots, Table Games, Blackjack, Roulette, Baccarat, Poker, Video Poker, Scratchcards, Keno, Slingo, Crash Games, Solitaire, and Live Casino games.

Our games are supplied by leading providers including NetEnt, Games Global (Microgaming), Play'n GO, Pragmatic Play, Red Tiger, Big Time Gaming, Nolimit City, Relax Gaming, Blueprint Gaming, Quickspin, Thunderkick, ELK Studios, Push Gaming, Hacksaw Gaming, Yggdrasil, Playtech, IGT, Wazdan, and many more. Our live casino is powered by Evolution, Pragmatic Play Live, and Ezugi, with tables available 24/7 including blackjack, roulette, lightning roulette, baccarat, Caribbean Stud, Side Bet City, and game shows.

We use certified random number generators to ensure fair outcomes, and our games are independently tested for fairness and compliance with applicable licensing requirements.

Responsible Gambling

We are committed to promoting responsible gambling and providing tools to help you stay in control of your play. You may request deposit limits, loss limits, wagering limits, time-outs, or self-exclusion through our Customer Support team. We will act on such requests promptly and in accordance with our licensing obligations.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. We are not liable for any indirect, incidental, or consequential losses arising from your use of our website, except where such liability cannot be excluded under applicable law. We reserve the right to void any bets or winnings resulting from a technical error, software malfunction, or obvious mistake.

Account Suspension and Termination

We reserve the right to suspend or close your account, withhold winnings, and void bonuses where we have reasonable grounds to believe you have breached these terms, engaged in fraudulent activity, or provided false information. You may close your account at any time by contacting our Customer Support team.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page periodically. Continued use of our services after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our customer support team is available 24/7 via LiveChat, Help Centre, or email at support@21casino.com. Our support is available in English, Spanish, Finnish, French, Portuguese, and Norwegian.